Introduction
GW Networks Sdn Bhd is a subsidiary of SnT Global Sdn Bhd group and incorporated in year 1999. Business Process Outsourcing (BPO) Applications Software Provider
- Contact Center Management
- Lead Logistics Management
- After-market Service Management
- Systems Integration and Consultancy
We specialize in system consultancy, implementation and maintenance services
- Mitel IP Communication Platform and others Multimedia PABX platform
- Interactive Voice Response (IVR)
- Contact Centre Solution
- Customer Relationship Management (CRM) systems
- Wireless Extensions and other Multimedia applications
We have been delivering world class VOIP Communications Platform business solutions for the healthcare, professional service solutions, education, hospitality, retail, financial services, government, automotive and manufacturer and large corporate groups in the South East Asia.
We have a strong and dedicated team of over 25 experienced employees. GW Networks is the only dedicated Mitel IP PABX solutions provider in Malaysia. The company strongly emphasizes on customer satisfaction through professional maintenance services and has deployed a significantly large customer base in Malaysia.
Our major customer
- Bank Islam – Nation Wide Branches
- Aeon Credit – Nation Wide Branches Networking with 100 Agents
- UBS /Sage – 30 Agents Contact Center
- Cuscapi – Teleworker Solutions with 10 Remote IP Phone
- MOL AccessPortal – Networking Solutions with 7 Remote Sites
Our Services
Network Analysis and Recommendations
We will carry out detailed network analysis based on the agreed upon scope of work, and thereafter formulate corresponding recommendations based on the findings of the analysis. We will then review the analysis results and recommendations with the designated key members of your company.
Network Planning, Design and Project Management
Our technical consultants will evaluate your company's current and future business objectives and then accurately design a network infrastructure that will meet those objectives
Installation and Implementation
We will completely install Computer Telephony Distribution and also connect servers, hubs, printers, network operating systems, workstations and other network peripherals
Outsourcing
Outsourcing of Call Centre Services
Mitel - Contact Center Management
“Integrated Tools for Forecasting, Reporting
and Managing Contact Center Performance”
- Mitel® Contact Center Management provides supervisors with sophisticated tools for measuring and managing contact center performance.
- Its advanced real-time monitoring, reporting and forecasting capabilities enable supervisors to streamline operations while providing the highest quality of service.
- Employees have access to real-time availability as well as online presence and messaging capabilities at the desktop, enabling them to readily locate available experts and achieve first contact resolution.
Mitel IP Communication Platform today –
Provide a pre-integrated business communications solution
- Delivers simplified system installation and management
- Business process improvement
- A reduction in operating costs by consolidating low-power consumption telephony and server hardware platforms for IT and
- Unified communications applications
- Professional service solutions
Our Contact:
For further inquiries on GW Networks products and services, please contact us at:
Email: sales@gwnetworks.com.my
Telephone: 03 – 5569 5599
Fax: 03 – 5569 5588
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