Our contact Center offers customers the efficiencies of having a full range of tele-fulfillment services such as order-taking, after sales support, payment processing, and tending to customer enquiries.

It is now, the one-stop contact Center for all inbound and outbound telemarketing, customer support, lead generation, Helpdesk support, website sales response, marketing campaigns and contact management, payment, order-processing, fulfillment and so forth.

SNTGS Contact Center offers the following services:

• Ability to provide Level 1 IT support for end-users
• Availability of 24 x 7 support
• Periodical Call Logging Reports
• Monitoring of strict Service Level Agreements (SLAs)
• Monitoring from start to end of individual service request from customers
• Technical Support Services

Technical Support Services is another specialty of SNTGS business offerings. It provides the customers with high quality, cost-effective and seamless support for their multivendor distributed-computing environment and end users. SNTGS team comprises experienced and certified ICT professionals, with the right skills, technology and support for customers to effectively perform their role and simultaneously optimizing customers' investment in their ICT infrastructures for the competitive edge in business.

The service capability of SNTGS is enterprise-wide, stretching from mid-range servers to networks, to an extensive array of desktop offerings across a wide range of different vendor products. SNTGS has the experience and know-how to deliver a customer- focused and consistent level of service across the portfolio of services requested.

Our Technical Support Services offering, encompasses a comprehensive and scalable set of clearly defined service elements, delivered as an overall integrated service solution. As indicated above, some of the service elements can be delivered as stand alone services or as part of a sub-set of the full service offering.

The full Technical Support Service offerings can be summarized as:

• Managed Service
  SNTGS comprehensive consulting service with analysis and proactive suggestions for continuous improvement. We provide multi-vendor management, Service Level Agreement (SLA) management, customer satisfaction surveys and problem trend analysis services designed to create continuous improvement throughout your entire ICT infrastructure while totally and systematically managing all other services.
  
  
• Help Desk
  SNTGS gives the customer only one number to call for all service requests and queries. SNTGS' Help Desk specialists can answer technical questions and walk the customer's staff through complex problems, ranging from retail, office or manufacturing hardware, software and systems. We provide the customer's choice of interaction via telephone, facsimile or e-mail.
  
  
• On Site & Return to Base Maintenance
  SNTGS specializes in hardware and software products maintenance from all major vendors. We provide on-site fixes and repair depot services for server/desktop, LAN and other products by all major ICT vendors.
  
  
• Regional Service Coverage
  SNTGS provides regional service coverage with service centers throughout Asia.

SNTGS strategy underpins a long-lasting strategic partnership with the customer. Through this partnership, we are confident in fulfilling our mission, i.e., to provide flexible services to meet customer's changing business demands and priorities, to provide high quality and cost-effective solutions using proven service delivery framework and methodology, and ultimately, to maximize the customer's revenue or profit opportunities.