- Customer Relationship & Warranty/Service Management
As organisations around the world move
rapidly to close the loop on customer service, Contact Centres
are becoming the heart of many organisations. The importance
of selecting the right technology for these Contact Centres
has now become paramount. In addition to PABX, CTI and IVR
technologies, the need to include an intelligent eCRM solution
has been clearly identified.
Our eCRM solution will empower your
Contact Centre agents to manage all your customer "touch
points" from within a single web-integrated browser based
system. SnT's eCRM engine is fully integrated with Computer
Telephony Integration (CTI) Interactive Voice Response (IVR),
email, fax, Internet, and voice over IP, enabling your organisation
to provide a highly efficient level of quality customer service.
It can be fully integrated to existing back office systems,
such as Financials, Manufacturing and Inventory systems to
provide your agents with one view for all customer related
information. eCRM manages the synchronisation of updated information
to and from your back offices systems to ensures your agents
are always working with the most up to date customer information.
SnT's eCRM solution is a web-based,
thin client CRM solution that provides, as an overview, the
following features:
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