- Business Intelligence

eGLOMETS (GLObal METrics) is Business Intelligence for Logistics and Fulfillment. It generally describes the technologies and processes used for making business information available for decision-making.

eGLOMETS is a highly specialized set of Business Intelligence Tools. It is exclusively designed to offer high quality analytics and reports. Using Business Intelligence tools and specially developed Data Warehouse view of the Logistics databases, information captured can be analyzed according to the individual client's needs.

Features of eGLOMETS

1. Flexible Manipulation
   eGLOMETS provides for very flexible manipulation of critical data. Display of information can be viewed in various forms such as Graphic, Pivot Table, Listing, etc., and can be divided into sub-categories (e.g. country, region). Viewing of data can be adapted to our client's requirements.
2. Drilldowns
   Drilldowns can be customized to provide a flexible yet powerful set of data analytics to satisfy the needs of the managers and operations personnel.

Metrics Sets

Standard eGLOMETS Fulfillment Metrics offered are:

Delivery Time Cycle KPI	Delivery Time Cycle (DTC) is the percentage measurement of manifested orders that have been delivered to the end customer within a specified time
Shipped-Not-Invoiced KPI	Measure of performance of Shipped-Not-Invoiced (SNI) receipts. SNI is measured as a ratio of all shipments that have departed from final destination hub to end customer, over total shipments manifested for a particular range of dates and user specified parameters.
Customer Order Fulfillment KPI	Customer Order Fulfillment (COF) is the percentage of the orders successfully fulfilled to customers by the Promised Delivery Date.
Sales Order Cycle Time	Time required, for order revalidation, configuration check, credit check, inventory check and scheduling of received orders; from time of Sales Order Creation to Order Active [SO Confirmed (ready for fulfillment)] SO Confirmed is defined as:- 1) PO sent out from Axapta (back-to-back) 2) PI posted from Axapta (local inventory)
Delivery Lead Time/ Delivery Time Cycle	The time required for an order to be fulfilled from Order Active [SO Confirmed (ready for fulfillment)] to Delivery to Customer.
Final Delivery Cycle Time	The time required for the distribution LSP to deliver to the Customer [from Check In to Deliver]
Total number of wrong delivery	Number of orders that are delivered wrongly and hence have to be re-delivered.
Total numbers of D/O / Invoices generated	Total number of Delivery Orders or Invoices generated within a specified time period.
Supplier Cycle Time	The time required for a supplier to complete a single cycle, beginning with the receipt of an order and ending with the fulfillment of that order.
Abandon Rate	The percentage of time In-bound calls are abandoned.
In-bound Calls - Response Rate	The percentage of time In-bound calls are responded to within a specified number of rings.
In-bound Calls - Average Ring Time	The average ring time over a specific date range before a call is answer.
Out-bound Calls	Number of Out-bound calls made by Call Centre.
Service Requests	Number of Service Requests (Direct Model only) categorized by:- Type of Service Application Complaint Customer Follow - Up Enquiry Other Sales Orders - Dealers Sales Orders - Distributors Quotation Service
PO to Factory	The percentage of POs to Factory that are sent out within a specified cut-off time.
Sales Orders	Number of SOs generated per day. Number of POs generated per day. Number of PIs generated per day by Direct and Distributor Models.
Sales Leads	Percentage of sales prospects that are escalated within a specified time period.
Sales Transacted by Telemarketeer	Number of Sales closed by telemarketing organization.
Inventory Turnover	Average of Opening and Closing balances divided by Cost of Sales for that month.
AR Turnover	AR outstanding closing divided by the past 3 month sales.

User Customizable Metrics

These are metrics that our clients can arrange to suit their business and reporting needs. Customization is clear-cut and is made possible by our easy to use configuration tools.

SnT Global is an expert in this area after having invested heavily to analyze our own logistics data so that other companies can benefit from it.